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Terms & Conditions

Please read full terms and conditions carefully.

1. BOOKINGS AND PAYMENT POLICY

It is your responsibility to ensure all details on your booking confirmation are correct.
Bookings are subject to the following terms and conditions:

 

At time of booking:

  • A 50% payment is required.
  • If the booking is made within 14 days of arrival, full payment is required.

14 days prior to arrival:

  • Full payment of the booking is required no less than 14 days prior to date of arrival.
  • Unless advised otherwise, the customer authorises Ampersand Estates to charge the credit card provided for any balance owing by the applicable due date. Non-payment will result in the booking being cancelled with applicable cancellation fees charged and any balance refunded.

It is a condition of tenancy that the occupant agrees to allow any cost for which they are liable under the tenancy to be levied against the credit card used to book
It is a requirement for all accounts to be settled in full at check-out.

 

More than 30 days prior to arrival:
Cancellation fee of $55 with the option of:

– Full refund of any applicable payment received minus the cancellation fee,

OR

– An accommodation credit up to the amount paid and rescheduling of the booking (subject to availability).

 

15-30 days prior to arrival:
Cancellation fee of 50% of the total cost of the applicable booking with the option of:
Refund of any applicable payment received minus the cancellation fee,
or
An accommodation credit up to the amount paid and rescheduling of the booking (subject to availability).

 

0-14 days prior to arrival:
Cancellation fee of 100% of the total cost of the applicable booking.

2. Rates and Charges

All rates are subject to change at any time and are inclusive of GST. There is a minimum of two nights’ booking required during peak holiday periods.

3. Alteration and Cancellation

Written or email notice of alterations and cancellations must be provided for all bookings. During peak Holiday periods, shortening of a booking is not permitted.

 

Where the booking dates are cancelled in part or full, the following fees will apply depending on the notice provided:

 

If government restrictions prevent guests from physically travelling to Ampersand Estates (other than due to vaccination or testing requirements), applicable bookings may be transferred to an alternative date (subject to availability) with cancellation fees waived. If applicable guests do not wish, or are unable, to transfer their booking to another available date, standard cancellation fees will apply. (Please note that this does not apply to guests changing their mind or choosing not to visit the estate, in which case standard cancellation fees will apply.)

4. Transfers

Bookings may be transferred to another registered guest with at least 24 hours’ notice. The registered guest must be over 18 years of age and spend each night in the accommodation for the duration of the booking.

5. Quiet Times

All guests are required to respect the rights of others to enjoy their stay at Ampersand Estates. Thus, a “quiet” time of 11pm-7am is to be observed.

6. Security Breakages and Damage

It is the guest’s responsibility to ensure that all rooms are left clean and tidy upon check out, for any required excessive cleaning, additional cleaning fees will be charged to your credit card. All breakages and damages are to be reported to staff immediately.

7. Liabilities

Ampersand estates are situated on extensive grounds which guests are permitted to access, however, they do so at their own risk, whilst being aware of ongoing maintenance, wildlife, and water features. Damage, breakage, theft, and losses to personal items are the tenants’ responsibility during their stay.

8. Check-In and Check-Out

The standard check-in time is 3:00 pm and guests must check out by 10:00am. Early check-ins and late check-outs are only permitted through pre-arrangements. Additional fees may apply for late check-outs.

9. Smoking

Smoking of any kind is strictly prohibited, any additional fee/fine will be leveraged for deep cleaning. The consumption of any illegal substance is strictly prohibited and may result in termination of booking, dismal of guest without a refund and legal prosecution. Though the vineyard is open to guests, smoking and the consumption of food/drinks are prohibited, with the exception water.

10. Pets

No pets, however special arrangement can be agreed, and an additional cleaning fee will be levied.

11. Breach of Terms and Conditions

Guests and visitors must comply with all terms and conditions by law and instructions from estate during stay. Any breach of the terms and conditions by the registered guest and other occupants may result in immediate cancellation without a refund.

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